DDD Service - mobile application for a logistics company

27-10-25

Logistics business needs effective automation tools for processing large data sets and managing workflows. If the internal tasks of the carrier are covered by the CRM system, then on the client side a mobile application works best – a convenient service for quick applications and order tracking. A separate application is being created for drivers and forwarders – using a smartphone they can plan routes, manage delivery statuses and monitor their productivity.

Both applications are integrated with the company’s website and internal programs, information on all platforms is updated synchronously. If necessary, the application is integrated with postal operators for automatic generation and tracking of TTN. Such a mobile automation kit opens up wide opportunities for the growth and development of the logistics business: audience loyalty increases, the number of applications increases, customer service improves, and customer trust in the carrier’s services is strengthened.

Our case – an application for the logistics company DDD Service

We have developed a mobile application for the company DDD Service , which is engaged in passenger transportation and parcel delivery across Ukraine and Europe. In particular, the application covers one of the most popular directions – sending parcels from Ukraine to Switzerland and back . The mobile platform helps to systematize orders, simplifies the process of processing applications and tracking the status of shipments. The service provides for the delivery of parcels by Nova Poshta to the carrier’s warehouse and back : parcels from Switzerland arrive at the warehouse in Lviv and are delivered by Nova Poshta to addressees throughout Ukraine, therefore, the appropriate API integration with the postal operator has been configured.

• The client creates a request for parcel transportation and sees information about their shipments through the DDD Service application – the data is updated automatically in real time.
• The driver has access to the internal system of the transport company – in a separate DDD Service application Driver has all the necessary tools for planning, monitoring and managing deliveries.
• The manager controls logistics processes and manages all data received from the customer and driver interfaces.

DDD mobile applications are hosted in marketplaces App Store / Google Play and are available to users with gadgets on Android and iOS operating systems . To ensure the synchronous operation of all services, an API for integrating applications with Nova Poshta and the website was implemented, and a separate custom CRM system (web application) of the company was developed for centralized transportation management.

Parcel delivery application – client interface

Service mobile application is designed specifically for clients of the transport company. The service has a concise structure and a convenient interface for creating new parcels, tracking deliveries and receiving up-to-date information about changes in the order status. The application automates the user’s interaction with the company, making the services more understandable and accessible to a wide audience. Functionality for the client:

• user registration by phone number;
• personal account with delivery history;
• creating a shipment on your smartphone;
• selection of the type of shipment (parcel, money, documents);
• indication of weight, dimensions, number of seats;
• entering recipient data;
• field for text comment;
• automatic generation of invoice number;
• accurate calculation of the delivery cost taking into account the route, weight and dimensions of the parcel;
• integration with Nova Poshta to track parcel movement data;
• up-to-date information about the delivery status at each stage in real time;
• instant push notifications about changes in delivery status – from creation to receipt;
• tracking the parcel with dates and indication of intermediate points;
• technical support for users.

With the help of the mobile application, the user has constant access to up-to-date information about the parcel. If there are any questions, they can contact the carrier via the form in the application. This simplifies communication with customers, increases trust, and creates a positive image of the company.

Driver interface

The parcel is delivered by Nova Poshta to the carrier’s warehouse – then the company undertakes to record the status of each delivery. For this purpose, a separate application has been created for DDD Service drivers. Driver – a mobile platform with driver access. A separate profile is created for each driver, authorization is carried out using a login and password. The driver has access to information about current deliveries – cargo type, destination, route. The application displays current routes in the form of an interactive list, and also stores past shipments for collecting statistics and analytics. The system optimizes the route and allows you to manage priority deliveries. At each key stage, the driver records a change in the order status – this information is automatically sent to the sender and recipient in the format of instant notifications. Driver functionality:

• a list of current shipments indicating the destination, cargo information, recipient contact details and sender comments;
• planning, building and viewing routes on the map;
• option to change delivery status (accepted, en route, intermediate points, delivered);
• geolocation – tracking the driver’s location on the map;
• push notifications to adjust drivers’ work – about changing the route, canceling or postponing delivery, creating new parcels;
• analytics of completed orders, statistics of past deliveries, reports, planning tools that help optimize the driver’s work.

The driver application integrates with the customer interface, CRM, website and other work programs of the transport company, so all information is updated without delay, all parties to the process are involved in planning, organizing and implementing the delivery.

Web application for managers

For company managers, an admin panel in web format has been created for managing deliveries and customers, controlling drivers and routes, maintaining statistics and reporting. The admin panel has a convenient interface with a detailed structure that contains several sections:

• active parcels from Ukraine and Switzerland;
• archive of shipments;
• form for creating new parcels;
• customer base;
• reporting;
• employee roles to set access levels;
• flight schedule;
• admin panel settings ;
• interactive map.

The web application ensures the accuracy of workflow organization, minimizes the risk of errors, and simplifies the management of a large flow of shipments. Data is synchronized in real time with applications for customers and drivers.

What tasks does a mobile application for logistics solve?

A mobile application of a carrier company is not just a convenient platform for creating and tracking parcels. It is an important automation tool that increases the accuracy, speed and quality of order fulfillment, strengthens customer trust, and generates a flow of new applications. What are the advantages of such a mobile product and what tasks can be solved using an application in the logistics niche?

Increasing the efficiency and accuracy of the company’s work

The user creates a shipment in the application – the driver and manager receive instant information about the new request and monitor the implementation. The system records and stores all the necessary data about the parcel:

• the client creates and tracks their shipments;
• the driver plans routes and manages parcel statuses;
• The manager controls the process, maintains a database of deliveries, reports, financial indicators, and collects statistics in a web application.

No more instant messaging or phone calls – application processing is automated, data is updated in real time with minimal manual operations. All links work productively and accurately, there are no misunderstandings between company departments, parcels are not lost, and communication between drivers and managers is simplified.

Transparency of services

A mobile application for a transport company makes complex logistics processes simpler, more transparent and manageable. In a couple of seconds, you can get up-to-date information about the shipment on your smartphone – track the status, see the courier’s geolocation , ask a question to the manager. And for this, it is not necessary to go into the application – the user receives a push notification about each change in the status of the application . The client gets rid of the feeling of uncertainty and uncertainty – he knows for sure that he is giving the parcel into reliable hands and can find out its location at any time.

Quality service and increased customer loyalty

The quality of services is formed by a whole complex of factors: deliveries are carried out accurately and without delays, customers always know where their shipments are, errors of managers and drivers due to the influence of the human factor are reduced. The huge efforts that the company puts into organizing transportation become noticeable and valuable for customers. And even if something goes wrong – the company’s managers are always in touch with the client on his smartphone. Audience loyalty increases, the company develops a positive image, the carrier’s services are recommended to friends, the brand becomes more recognizable. Thus, the mobile application turns into a tool that gives a real opportunity to get ahead of competitors and become a niche leader.

How to order a mobile application for delivery and tracking parcels

DDD Service is one of the cases of our company KitApp . The mobile application for parcel delivery was created on a turnkey basis for Android and iOS , successfully launched and integrated with the company’s software, website, and Nova Poshta services. The experience of using DDD Service confirms the effectiveness of implementing mobile tools in the work of logistics companies operating in Ukraine and abroad. Also, in the future, updates to the application are planned to expand its capabilities in passenger transportation – it is planned to add the functionality of selecting flights, booking seats and tickets.

By contacting KitApp , you can order a mobile application for freight and passenger transportation, transport companies, delivery and parcel tracking. We implement individual projects – the functionality of the logistics application is adapted to the specifics of the services, the structure of the enterprise and the features of business processes. To test the tool with minimal investment, MVP application format . To calculate the cost of mobile development, leave a request via the form on the website – we will analyze your tasks and offer the optimal concept of an application that will solve your tasks in the field of logistics.