BioClinic - mobile application for dentistry

27-10-25

A mobile application for a medical institution is a convenient automation tool that helps streamline workflows and attract more clients. Patients make online appointments, choose doctors and services, use loyalty program bonuses, have 24/7 access to treatment history and medical documentation. The application works in conjunction with Cliniccards – the only CRM system for managing dental clinics to obtain patient data, schedule appointments and appointments, treatment plans with tracking their progress. The clinic processes applications, manages the schedule, collects statistics, launches promotions and discounts to get more regular customers. Let’s consider how to implement this in a mobile application using the example of one of the projects of our company KitApp .

BioClinic dentistry application

Our company is developing a mobile application for the BioClinic dental clinic , which provides a wide range of services in Lviv. The main request of the customer was to create a convenient mobile application with which patients can plan visits to the clinic, use a personal bonus account, and track the progress of treatment in their personal account. The main goal is to make the patient’s interaction with the clinic as simple as possible, and the services – accessible and transparent. To do this, we have created a convenient structure and functionality that solves the patient’s problems and helps the clinic achieve its goals.

The patient does not have to call the clinic or write in messengers – appointments are created automatically, a convenient date and time are selected in the calendar. On the eve of the specified date, the application reminds of the planned visit with a pop-up push notification. The patient can create or cancel an appointment, read the questionnaires and rating of dentists, view the list of dentistry services and write a review. To track the dynamics of treatment, information about performed and planned procedures is stored in the personal account by integrating the application with the main CRM system. Loyalty program tools encourage the patient to contact dentistry services again.

The mobile application becomes a tool for the clinic to attract a permanent audience, strengthen its image and increase patient loyalty. The application helps to streamline the processing of applications and manage the calendar. Integration with internal dentistry software allows administrators to control the flow of patients, configure the loyalty system, and work with the patient database. We developed a separate logic for accruing bonuses under the loyalty program, because standard CRM did not support this option.

Application functionality for dentistry patients

• Choosing a specialist . The patient chooses a doctor in the catalog, can familiarize himself with the specialist’s profile and his rating. The application contains a photo and a text description that reveals the dentist’s experience, indicates his specialization and demonstrates successful cases. Useful figures are provided – the total number of patients, the number of years of experience, the average rating, the number of reviews in the application. This option helps the user make the right choice and contact the right specialist.
• Reviews and ratings. Each user of the application can leave a review and rate the specialist after a completed visit. This functionality forms a real rating, helps the clinic see actual performance and evaluate the professionalism of the team. The presence of an open rating strengthens trust in dentistry. We developed the reviews functionality separately from CRM and without linking it to it in order to receive current patient opinions.
• Online appointment . The patient chooses a doctor and proceeds to the formation of an online appointment for a consultation. The user has access to an interactive calendar, which is updated in real time and accurately shows free dates. The patient chooses the desired day and time of the visit, creates an appointment and receives confirmation. You can make an appointment with a dentist in a couple of seconds without calls and correspondence with the administrator. The data instantly enters the CRM – administrators can easily manage appointments, appoint an appropriate doctor if the patient does not know his treatment profile.
• Visit management. A separate tab displays upcoming and past visits with date, time, and doctor’s name. The patient can review the list, duplicate, or cancel visits – this functionality simplifies planning clinic visits and allows you to adjust the schedule.
• Treatment history. The application stores the patient’s visit history with a detailed description of each stage of treatment: a list of services provided with prices and total cost, a list of procedures performed, doctor’s recommendations. The history stores photo protocol materials , which clearly demonstrate the initial condition and results of the performed manipulations. The patient clearly understands where the treatment started and what results were achieved. He clearly sees the cost of the services provided and can pay for them online on his smartphone via the LiqPay system . This approach emphasizes the clinic’s expertise , makes interaction with the patient more transparent and trustworthy.
• Bonus system . To form a permanent audience, dentistry implements a loyalty system – accumulation of bonuses for each order and their write-off (use) when booking subsequent services. Accounting for bonuses is easy to implement in the mobile application – the patient sees the accrued points in a separate tab and can exchange them for discounts on future procedures and consultations. The bonus system increases patient loyalty and motivates them to return to the clinic’s services.
• Push notifications . Pop-up push notifications help maintain unobtrusive communication with the patient – reminders about upcoming visits, invitations to take advantage of a promotional offer or undergo a scheduled check-up , notifications about accrued bonuses, holiday greetings, clinic news, launch of new directions, etc. Such a tool increases audience engagement, helps return past patients, and promotes the clinic’s services.
• Online payment. The user receives a price list in the application and can pay for dental services directly on their smartphone – for this purpose, the application is integrated with the LiqPay online payment system . The online payment functionality increases customer satisfaction and emphasizes the clinic’s customer orientation .

What tasks does a mobile application for a dental clinic solve?

The functionality of the BioClinic application is created for dentistry patients, but first of all, it helps the clinic solve marketing tasks and achieve new business goals – promote services, automate processes, implement a loyalty program, and form a permanent audience. After all, a satisfied customer is the main task of any company, and a mobile application helps achieve this goal.

Patient trust and loyalty

To turn a casual visitor into a regular patient, the clinic must take many important steps: build trusting relationships, form a loyal attitude, eliminate the fear of manipulation, and prove the transparency of pricing. All this can be implemented in a mobile application – in a convenient interface, the patient clearly sees what treatment is planned, what has been done, what visits are ahead, and how many stages have already been completed. He can choose a doctor by rating and reviews, flexibly plan visits, communicate with the clinic, and use a profitable bonus system. All these factors in combination build trust, increase patient involvement in the process, and interest in the progress of treatment.

Process automation through API integration

In addition to the image function, the mobile application solves purely practical problems – it helps the clinic to systematize the processing of online records, optimize the schedule of doctors, plan the work of each direction depending on the real demand for services. The load on administrators is reduced – there is no need to fill out tables and manually enter patient data. The mobile application integrates with the clinic’s internal program, data is synchronized on both platforms. Information about records, visits, services provided, financial transactions is securely stored in a single database. Changes in the calendar are automatically reproduced in the application and taken into account when planning visits. Such functionality simplifies administration, improves the organization of processes, reduces the risk of errors, and helps structure the work of each doctor and the clinic as a whole.

Implementation of loyalty programs, return of past patients

The mobile application is an ideal tool for implementing loyalty programs for a dental clinic. The functionality allows you to accrue bonuses, send personal offers, make discounts on individual services, launch seasonal or holiday promotions. The accrued points are visualized in the patient’s personal account – this encourages repeated visits to the clinic. The visitor can independently control the bonus account and manage points: pay for services with discounts, accumulate, choose profitable offers. Sending push notifications helps to attract more users to the loyalty program and effectively return past patients – reminding about the need for scheduled examinations and the importance of regular prevention.

Order a mobile application for the clinic

KitApp team creates mobile applications for medical services of various directions – dentistry , medical centers, outpatient clinics, laboratories, private doctors, veterinary clinics , pharmacies. You can order a mobile application for patients, doctors and administrators with technical support and promotion from us. We develop turnkey applications for iOS and Android : we create a convenient interface and structure, develop UI/UX design, front-end and back-end , conduct testing, publish the application in App stores Store and Google Play .

The application can be integrated with all services used by a medical institution – website, CRM, payment systems, other corporate programs. API integration provides synchronous processing and storage of information – online records, payments , treatment histories, patient contacts, documentation. The price of developing a mobile application for dentistry depends on the complexity of the structure, design and functionality. To calculate the cost, contact us via the form on the website – we will analyze your tasks and offer a high-quality solution for your budget.