Application for freight and passenger transportation

20-12-25

Transport companies work with large volumes of information, so they need modern automation tools. CRM systems and other software are used to organize internal business processes and dispatch flights. But this is not enough – wide automation is also needed by transport companies’ clients. A universal tool for solving such problems is a mobile application that provides access to the service 24/7.

For passengers – this is a platform for buying tickets, ordering trips and transfers, selecting flights, receiving discounts and personal offers. For cargo transportation customers – an application with the ability to choose the best price offer, build a route, select technical requirements for transportation, make payments and track delivery. Let’s consider in more detail the options for mobile applications for different types of passenger and cargo transportation.

Passenger transportation (B2C)

Mobile development in the field of passenger transportation offers wide opportunities for attracting an audience, increasing sales, strengthening the image and increasing brand awareness of the carrier company. Launching a branded application for a transport operator means demonstrating customer focus , standing out from competitors, and gaining more customer trust.

The mobile application simplifies the search for flights and the purchase of tickets, helps to implement a loyalty program, gives passengers many useful features that make trips safer, more relaxed and organized. High-quality mobile development ensures stable operation of the application under any conditions: passengers easily plan trips, carriers effectively work with their customer base. Mobile applications are created for various areas of the passenger transportation business:

• regular passenger flights of a regional or national scale;
• international passenger transportation;
• private VIP and comfort class transfers;
• excursion and tourist flights;
• group transfers to events (concerts, festivals).

The target audience of such applications are individuals – travelers, tourist groups, families, individual tourists. The functionality of the mobile application is tailored specifically to this category, the main emphasis is on a convenient structure, intuitive and understandable interface, and loading speed. The application forms the image of the company, so it should be ideal for any user. Main functions:

• flight search form for the desired dates and routes;
• filtering and sorting by price, departure time, duration and conditions of the trip, vehicle class;
• construction of routes with transfers, selection of the optimal combination of flights based on price and trip duration;
• passenger’s personal account – saving travel history, scheduled flights, booked and purchased tickets, refunds and cancellations;
• passenger bonus account with accumulation of points that can be exchanged for discounts;
• push notifications – reminders about the date and time of departure, information about changes in the schedule, personal promotional offers;
• online booking and payment for trips with the ability to choose a seat in the cabin – purchasing tickets, making a prepayment for the reservation through electronic payment services integrated with the application;
• tracking the geolocation of the vehicle on the map in real time;
• search for group tourist flights, booking trips for groups of passengers;
• integration with the carrier’s website and CRM for synchronous data updates – prices, reservations , payments , customers, flights, routes.

Separate mobile application interfaces can be created for dispatchers and drivers – this simplifies access to data during the trip and allows dispatchers to quickly respond to the situation, resolve force majeure, and always be in touch with the driver and passengers. If the company does not have its own website or internal application, an admin panel is created to manage data in the application and process orders.

Corporate and business transportation (B2B)

Passenger transportation in the B2B segment covers services for companies and corporate customers. Main areas:

• organization of one-time and regular corporate transportation;
• transfer of employees, management, top managers, clients, business partners;
• transport support for corporate events;
• VIP and business class flights;
• service routes on a specific schedule.

The corporate transportation sector requires a high level of customer service and increased requirements for security, comfort and confidentiality. All processes must be clearly organized and thought out to the smallest detail, because corporate and business clients are quite demanding of the level of service and expect premium service at every stage. That is why mobile applications are in demand in this niche, which provide customers with expanded capabilities and increase the comfort and convenience of the transfer.

The business transportation application performs two important functions – it serves as a useful service that simplifies the carrier’s work with corporate customers, and works as a powerful image tool. This is an ideal solution when a business client has the opportunity to order a service in two clicks from a smartphone – does not waste valuable time on correspondence and phone calls, places an order and receives the necessary information without being distracted from important matters. The main functionality of the business transportation application:

• company registration, creation of a corporate account;
• creation of personal accounts for passengers using the transfer;
• route planning, adding trips with conditions, saving trip history;
• user access to planned routes, complete information about trips, service and special conditions;
• vehicle tracking on an interactive map;
• reporting and analytics by periods and types of services;
• separate profiles for drivers and administrators, remote management of trips via the application;
• tracking the status of provided transport services;
• setting access levels for users of different categories – passengers, managers, administrators, drivers, accountants;

A mobile application for corporate transfer and business transportation is created in a concise premium design and a convenient intuitive interface. Important components are wide functionality, easy access to services, the ability to receive quick feedback . Typically, business applications are developed in a native format – two separate products for the iOS and Android operating systems . Native development takes up more resources than cross-platform development , but takes into account all the nuances and specific requirements of each platform and allows you to create applications for a demanding premium segment audience. A business transfer application should be perfect in every sense – from the appearance of the interface to functionality and performance.

Freight transportation

The field of freight transportation covers the delivery of products, goods, materials, and property. The target audience is both business and private customers. The quality of such services is determined by meeting deadlines, fulfilling contractual terms regarding the route and cost of transportation, and timely delivery of the vehicle. Customers value quick feedback from the carrier, the absence of chaos and confusion with orders, the ability to track routes, and see delivery status. Customers want to receive turnkey services – choose routes, prices, and types of transport, track delivery status, plan transportation, make online payments, and have access to order history.

All this can be implemented in a mobile application for freight transportation. The application simplifies the interaction between customers and carriers, allows you to automate important work processes, and minimizes errors at all stages of order fulfillment. Who uses such products:

• commercial transportation for industrial enterprises, delivery of materials, products, raw materials;
• delivery of goods for online stores and offline retail outlets;
• movement of products between warehouses and logistics hubs;
• moving – apartment, office, commercial;
• small courier transportation, express delivery;
• turnkey business logistics services.

Large freight carriers have large fleets of various types of transport, a large number of flights and routes, different conditions and classes of service. Company employees manage processes through special software, and for the client side a mobile application with wide functionality for placing and managing orders is created. A mobile application for freight transportation simplifies the company’s interaction with customers and helps to reach a new level of service quality. Main functionality:

• registration of personal and corporate customer profiles;
• creating a transportation application indicating the characteristics of the cargo – weight, dimensions, route, price range, number of seats, temperature regime, special delivery conditions;
• route planning, specifying intermediate destinations, selecting a freight vehicle, ordering additional services (loaders, insurance, packaging, etc.);
• choice of delivery speed – regular or express;
• calculator for calculating the cost of freight transportation, generating a transparent estimate with prices for all types of services without hidden fees and surcharges;
• comparing offers, choosing the most advantageous option, the ability to choose a flight with contractual terms that are agreed outside the application;
• online payment, invoicing for businesses;
• tracking cargo movement and order fulfillment status in real time;
• push and SMS notifications about status changes, reminders about upcoming services;
• photo and video confirmation of delivery and unloading;
• document management, uploading of acts, invoices, invoices, receipts;
• administrative panel for managing orders, prices, routes, flights, customers;
• maintaining transportation statistics, generating analytical reports by periods, directions, vehicles, and drivers;
• payment tracking , financial reporting, analytics of companies’ logistics costs;
• technical support form, communication with the dispatcher and driver;

Launching a mobile application for freight transportation ensures transparency of services, full control of each stage of delivery, adherence to deadlines, compliance of tariffs with contractual terms. In the event of force majeure, the customer receives a notification about changes in circumstances and can respond to them in a timely manner. The application is universal, suitable for working with private clients and companies. Allows you to save time on creating applications, simplifies the organization of freight transportation . The mobile application can be adapted to different conditions and specifics of the work of carriers – start with the minimum MVP version and gradually scale the platform to achieve more global goals.

International transportation

A separate category includes international freight transportation – delivery of equipment, materials, raw materials, products, etc. This direction is characterized by a larger scale and a more complex structure, therefore it requires a special approach to application development. International cargo transportation to Europe requires extensive documentation, involves customs and border control – this must be taken into account when creating a mobile application. The functionality of the application for international transportation is developed individually. Basic functions:

• registration of business profiles with separate access levels for company employees, creation of profiles of individuals who order cargo transportation abroad;
• creating a request for transportation – choosing a vehicle, tariffs, route, conditions, number of seats;
• ordering additional services – packing, insurance, unloading;
• selection of a border crossing point for cargo transportation;
• multilingual interface that allows citizens of different countries to use the application;
• detailed calculation of services, export of invoices, online payment with support for various currencies and payment methods, processing of prepayments and installments ;
• reproduction of the status of inspection and customs control, display of date and time formats according to the time zone;
• safe storage of documentation – waybills, declarations, invoices, permits, etc.;
• GPS vehicle tracking , arrival time calculation, automatic route adjustment taking into account actual delays;
• push , sms , e- mail messages, reminders, notifications, information;
• support chats with a dispatcher to resolve issues 24/7, saving correspondence history;
• delivery confirmation with recording in the application (photo and video reports );
• analytics of deliveries, payments , customers, cargo and other parameters that affect the efficiency of a transport company.

The development of applications for international transportation is ordered by transport companies, logistics operators, forwarders, agents, express delivery courier services, enterprises with their own logistics network, and private carriers that have significant transportation volumes and need effective client-side automation.

Any carrier’s own branded application is an opportunity to reduce dependence on aggregators , promote its platform, strengthen its image in the market and enhance competitive advantages. The mobile application allows you to receive orders directly from customers without intermediaries and commissions – accept online payments, maintain a customer base, maintain a corporate style of communication with passengers. Automation of dispatchers’ work reduces the workload on personnel, minimizes errors due to the human factor, and increases the overall quality of service.

You can order a mobile application for a transport company from KitApp – we develop applications for various business niches, including actively working with the direction of freight and passenger transportation. To receive a consultation and a preliminary calculation of the cost of the application, leave a request via the form on the website – we will contact you and advise on all issues.